Refund policy

Returns & Refunds

We want you to love your Everstem bouquet. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Damaged, faulty or incorrect items

If your bouquet arrives damaged, faulty or not as described, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping. You won't need to return the faulty item.

Change of mind

Because each bouquet is handmade and gift-wrapped, we don't offer change-of-mind returns. This does not affect your rights under the Australian Consumer Law.

Lost parcels

If your order has not arrived within 30 business days of dispatch, contact us and we will reship it or refund you in full.

How refunds work

Approved refunds go back to your original payment method within 5-10 business days.

Contact: shop@everstembouquets.com